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Carriers operating from Canada
FAQs about shipping from Canada
Why does my Canada Post tracking sit at "Item processed" for days?▾
Canada Post relies on regional sortation plants (Mississauga, Montreal, Calgary, Vancouver). Parcels can wait 1-3 business days at one of these plants before the next scan, especially during Q4 peak. If there's no movement after 5 business days, file a Service Ticket on canadapost.ca.
Are there delivery slowdowns during Canadian winters?▾
Yes — heavy snow events in Ontario, Quebec, and the Maritimes routinely add 1-3 days. Canada Post and Purolator post severe-weather service alerts on their sites. Northern routes (Yukon, NWT, Nunavut) can be affected for a week or more during ice storms.
Will I owe duty/GST on a package coming into Canada?▾
Imports under CAD $20 are usually duty- and tax-free. Above that, expect 5% GST (plus PST/HST in some provinces) and possibly duty depending on origin and product type. CUSMA-eligible goods from the U.S. or Mexico under CAD $150 are duty-free but still taxed above $40. Couriers add a brokerage fee on top.