Tracking opens in a new tab on the carrier's official website. We don't store your tracking number.
Carriers operating from Italy
How to track a parcel from Italy
Paste the tracking number from your shipping email or receipt into the box above. The page compares it with the number formats used by Poste Italiane, BRT Bartolini, and DHL first, and only if none of those fit does it try every carrier it knows. Press Track (or Enter) and the carrier's own tracking page opens in a new tab with your number already filled in — the scans you see there come straight from the carrier, not from us.
If the number is not recognised, choose the carrier yourself from the list, or use “Track as international parcel”, which searches an aggregator that covers most postal services and couriers.
What each carrier's number looks like
These are format examples, not real parcels. Spaces are ignored, and upper or lower case does not matter.
| Carrier | Example format |
|---|---|
| Poste Italiane | RR123456789IT |
| BRT Bartolini | 12345678901234 |
| DHL | 1234567890 |
Reading an international postal number
Registered mail, EMS and tracked small packets sent through national postal services use one shared 13-character format: two letters, nine digits, then the two-letter code of the country where the item was posted. An item posted in Italy ends in IT, as in RR123456785IT.
The first letter usually tells you the service — E for EMS, R for registered mail, C for parcels, and L for tracked letter-post packets. The last of the nine digits is a check digit, so one mistyped digit usually makes the whole number invalid. The same number normally keeps working after the parcel crosses the border, on the destination country's postal website.
When the tracking stops updating
The delivery times shown above (2-5 business days within Italy, 5-12 business days internationally) are typical ranges, not promises. International parcels often show no new scans for several days between leaving the origin country and arriving at customs in the destination; that gap is normal. If nothing changes for well beyond the upper end of the range, contact the sender first — they hold the shipping contract and can open an investigation with the carrier.
FAQs about shipping from Italy
Why does Poste Italiane tracking go silent for over a week?▾
Italy's postal network has historically slow scan-frequency between intake and the destination CMP (Centro di Meccanizzazione Postale). 7-10 days of silence on Poste4 / Posta Raccomandata services is unfortunately routine, especially for southern regions and Sicily/Sardinia. If nothing changes after 21 days, file a reclamo on poste.it.
What does "In transito" mean on BRT?▾
"In transito" on BRT (Bartolini) means the parcel is moving between hubs (Bologna, Milano Smistamento, etc.). The next status to look for is "In consegna" (out for delivery). BRT typically delivers within 24-48 hours of "In transito" for northern Italy, and 2-4 days for the Mezzogiorno.
Will Italian holidays (Ferragosto, Christmas) delay shipping?▾
Absolutely. Ferragosto (August 15) and the surrounding 2-3 weeks see most of Italy's logistics workforce on holiday — expect deliveries from Italy to slow significantly through August. The week between Christmas and Epiphany (Dec 25 – Jan 6) is similar. Plan international orders well outside these windows.